Something not right? Talk to us.
If something has gone wrong, we want to know about it. The quickest way to sort most problems is simply to speak to us, explain what has happened and give us the chance to put it right.
Start by getting in touch.
You can call or email us. Tell us what has happened and what you think would put things right.
Prefer to write to us?
Wessex Community Bank
Fareham Reach
166 Fareham Road
Hampshire
PO13 0FW
What happens next?
We’ll try to sort it quickly.
Where possible, we aim to resolve complaints within 3 days. Some issues need more investigation, so occasionally it may take longer.
We’ll acknowledge your complaint.
If we cannot resolve it quickly, we will send you an acknowledgement so you know your complaint is being dealt with.
You’ll receive an outcome.
We aim to send you our final response within 8 weeks. If we need longer, we will explain why and tell you what your options are.
Our final response
Our final response will explain what we looked at, what we found and what we propose to do about it.
- A summary of your complaint
- A summary of our investigation
- Our view on the issues you raised
- Whether we believe we were at fault
- Details of any redress or settlement offered
- Your right to refer the complaint to the Financial Ombudsman Service
- A Financial Ombudsman Service explanatory leaflet